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Cancellation & Refund Policy

Last Updated: May 22, 2026

Cancellation Policy

Users may cancel their subscription to Proximart at any time.

When a subscription is canceled:

  • Future recurring billing will stop.
  • Users will continue to have access until the end of the current billing cycle.
  • No additional charges will be applied after cancellation.
  • Subscriptions can be managed directly from the user account dashboard where applicable.

Refund Policy

Because Proximart provides instant-access digital real estate platform services, refunds are generally not provided once:

  • The subscription has been activated,
  • Platform access has been granted,
  • Credits or features have been consumed,
  • Or digital services have been delivered.

However, refund requests may be considered in exceptional situations such as:

  • Duplicate transactions
  • Accidental multiple charges
  • Technical failure preventing platform access
  • Unauthorized billing issues
  • Failed payment with incorrect deduction

Approved refunds, if applicable, will be processed back to the original payment method.

Refund Request Timeline

Refund requests must be submitted within 7 days of the transaction date.

Requests submitted after this period may not be eligible for review.

Non-Refundable Situations

Refunds will generally not be issued for:

  • Change of mind
  • Partial usage of subscription period
  • Unused credits or features
  • Failure to cancel before renewal
  • Lack of usage
  • Compatibility issues outside Proximart's control
  • Violation of Terms of Service

Processing Time

Approved refunds are typically processed within 5–10 business days, depending on the payment provider and banking systems.

Contact for Refunds & Billing

For billing, cancellation, or refund support, please reach out to our team:

AE 23 A Block Ground Floor Rabindra Pally Kestopur Kolkata 700101

Thank you for choosing Proximart. We are committed to transparent and fair billing practices for all agents, builders, and property seekers on our platform.